ORLANDO, Fla. — An Orlando auto parts business claims to be AAA Approved, but some customers question if it’s even a real company. One customer told Action 9 he paid thousands of dollars for parts that that were never delivered.
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After getting complaints, Action 9 Consumer Investigator started looking into the website: unlimitedspeedshop.com.
A Google search landed Tony Carbajal on the Unlimited Speedshop website. He was looking to find the perfect blower for his ‘57 Chevy pick-up truck.
Carbajal is a self-described car guy. He said, “I’ve got a ‘33 Plymouth Coupe that I restored, a ‘57 chevy truck, a ‘66 Mustang for my wife that I restored.”
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He said the website looks legitimate and $3000 for the part he needed was a good deal.
Carbajal said, “I was going to use my card (to pay), and they said that they didn’t use a card that it was Wells Fargo wire to wire.
In November, he and his wife Natalie wired the money and received a tracking number from a company called Universal Parcel Deliveries.
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He received tracking updates showing the blower was making its way from Florida west across the country toward New Mexico where Carbajal lives.
Then there were delays. Eventually the shipping company claimed it tried to deliver it. It was odd because it was a day the Carbajals were home and they have a doorbell camera. But they said they didn’t get a shipment.
Action 9 couldn’t find Unlimited Speedshop LLC registered in state records and couldn’t find a tax ID for that business in Orange County.
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So, Consumer Investigator Jeff Deal went to the address on Sand Lake Road in Dr. Phillips and found another company called Globalfy. A worker at the address said Unlimited Speedshop has a virtual address there. Globalfy receives mail for several companies and forwards it.
Jeff Deal then called Unlimited Speedshop at the phone number listed on its website.
Once on the phone, Deal said, “He paid $3,000 and you still haven’t delivered it.” The customer service agent answered, “Yes, we sent it, but there are issues with the shipping company.”
After blaming the shipping company, the agent told Jeff Deal the company’s auto parts warehouse was in Orlando.
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Jeff Deal asked, “That’s the address of the warehouse on Sand Lake Road?”
The man on the phone answered, “Yes.”
Deal responded, “Well, we went there and it’s just a drop box.”
When Jeff Deal asked about a refund for Tony Carbajal, the agent mentioned he would talk to a manager and call back. The man on the phone then hung up after Deal asked if it was even a legitimate business.
Consumer Investigator Jeff Deal then called the shipping company, Universal Parcel Deliveries. The background noise on the line and the voice of the man who answered sounded like it was the same person who answered at the number for Unlimited Speedshop. As soon as Deal identified himself the man hung up.
“Online auto parts scams are becoming more and more prevalent,” said Better Business Bureau President Holly Salmons.
BBB received a complaint about Unlimited Speedshop through its Scam Tracker. (www.bbb.org/scamtracker)
Salmons warned against ever paying by wire transfer or gift cards for goods online.
She said, “If you’re purchasing online, there are very, very few things that anyone’s ever going to legitimately ask you to pay for that by wire transfer.”
That’s something the Carbajals wish they had known sooner.
“I know that I won’t be able to get my money back, but I just want to warn people,” Tony Carbajal said.
AAA told Action 9, Unlimited Speedshop is not an approved shop and it couldn’t find records indicating it ever was AAA Approved.
It’s always best to pay by credit card especially is using a business you aren’t familiar with since there are some protections built in
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