Baby’s medical insurance cut weeks before life-saving transplant
A 14-month-old boy who needed a potentially life-saving procedure suddenly had his insurance coverage cut.
Latest Headlines by Jeff Deal
Orlando tow company accused of taking car before time expired
A central Florida family had their car towed after paying to park in downtown Orlando. City of Orlando surveillance video shows the car was towed before the time expired on their parking receipt. Kim Quillinan spoke to Action 9 Consumer Investigator Jeff Deal about it because she wants other people in the community to be aware of the issue. “I would hate for this to happen to other people,” she said.
Woman blames popular oil change shop for ruining her transmission
What was supposed to be quick trip for an oil change left Shannon Gerdauskas of DeLand with major concerns about her car. Recalling that day in October, Gerdauskas said, “I was like ‘Oh, my God, is something wrong with the car?” It was a simple mistake made at the Take 5 Oil Change in DeLand that could have cost her nearly $20,000. “I will never use them again. And I would advise everybody I know to never use them again,” she said. Shannon Gerdauskas said she’s been without her car for more than two months, after a worker at Take 5 accidentally drained her transmission fluid and let her drive away.
Man claims $45K item disappeared from UPS shipment
A package sent through UPS didn’t make it to its intended recipient. When it later got returned to the original UPS Store, the sender claims the valuable item inside was missing. Though an interpreter, Gustavo Gonzalez said, “We’ve been trying to get answers from UPS. We've called them, emailed them, faxed them.” The box Gonzalez sent back in February contained a very large piece of specialized equipment valued at more than $45,000.
Florida Insurance Rates Dropping?
Some Floridians may have already noticed their insurance rates are going down in The Sunshine State. It’s been a few years since major reforms to both home and auto insurance went into effect and now policyholders are starting to see some savings.
$12,000 auto repair bill will be covered after Action 9 investigation
A central Florida man stuck with a $12,000 car repair bill after a water bottle spill will no longer have to cover the costs. After an Action 9 investigation made headlines around the world, his insurance company reconsidered and will pay for the costly repairs.
U.S. Secret Service confiscates skimmers from local stores
The U.S. Secret Service is warning transnational criminal organizations are targeting shoppers in central Florida. The Action 9 consumer investigative team rode along with federal agents as they worked with local law enforcement to try to track down hidden credit card skimming devices inside stores across Orange, Seminole and Osceola counties. The skimming devices are designed to steal credit and debit card information when you swipe or insert them into point-of-sale machines at stores and gas pumps. The criminals also place them inside ATMs.
Action 9 investigation into swelling fuel tanks leads to major car recall
Car gas tanks suddenly expanding is an issue Action 9 first brought to light nearly two years ago. Now, two major car companies are issuing a recall. Kia and Hyundai are recalling more than 300,000 newer model cars.
Water bottle spill blamed for $12,000 auto repair bill
A central Florida driver is stuck with a $12,000 auto repair bill after a bottle of water spilled in the back seat of his SUV. “I was shocked. I was panicked to be honest with you,” said SUV owner Michael McCormick. His Hyundai SUV is just a couple years old, but the carmaker has refused to cover the repairs under warranty. His insurance company has denied coverage as well.
Action 9 investigation reveals Florida coffee drinkers were overcharged
Canned and bottled coffees are a multi-billion dollar a year industry. They are sold at just about every grocery store and convenience store, but Action 9 found the State of Florida has been getting a bigger slice of money from the drinks than it should have, and consumers have been paying the price. Ready-to-drink coffees are more popular than ever, and they’re supposed to be exempt from sales tax if bought from a grocery store or convenience store. The Action 9 team learned many convenience stores have been charging sales tax anyway and it’s likely been happening for decades.
