Jeff Deal, WFTV.com

Jeff Deal, WFTV.com

Action 9 consumer investigative reporter

Action 9 consumer investigative reporter Jeff Deal joined the Channel 9 Eyewitness News team in 2006. After 17 years covering some of the biggest stories in central Florida for WFTV, Deal was promoted to Action 9 consumer investigator in 2023. He’s just the second investigator to head the Action 9 team since its creation in 1991. Even before he joined Action 9, Deal had a passion for helping consumers. One of his consumer investigations uncovered shocking business practices at a parking lot near Port Canaveral, where the owner was joyriding in customers’ cars while they were away on cruises. The business closed down and the story garnered worldwide attention, earning WFTV the prestigious Edward R. Murrow Award. Deal has also been honored with a National Headliner Award and other regional awards during his journalism career. His main priority is to help consumers protect their families and their wallets by shedding light on scams, rip-offs and questionable business practices. Deal and the Action 9 team have already helped consumers recover tens of thousands of dollars, and they continue to work to hold those responsible for the losses accountable. He enjoys life in Central Florida with his wife Beth and their son. As a graduate of Texas Christian University, Jeff is a fan of Horned Frog sports and is now excited to have UCF and TCU in the same conference. If you have a consumer complaint that you would like Deal and the Action 9 team to look into, you can email action9@wftv.com and jeff.deal@wftv.com.

Latest Headlines by Jeff Deal

Water bottle spill blamed for $12,000 auto repair bill

A central Florida driver is stuck with a $12,000 auto repair bill after a bottle of water spilled in the back seat of his SUV. “I was shocked. I was panicked to be honest with you,” said SUV owner Michael McCormick. His Hyundai SUV is just a couple years old, but the carmaker has refused to cover the repairs under warranty. His insurance company has denied coverage as well.


Action 9 investigation reveals Florida coffee drinkers were overcharged

Canned and bottled coffees are a multi-billion dollar a year industry. They are sold at just about every grocery store and convenience store, but Action 9 found the State of Florida has been getting a bigger slice of money from the drinks than it should have, and consumers have been paying the price. Ready-to-drink coffees are more popular than ever, and they’re supposed to be exempt from sales tax if bought from a grocery store or convenience store. The Action 9 team learned many convenience stores have been charging sales tax anyway and it’s likely been happening for decades.


Homeowner claims interested buyer just moved in and never bought the house

A central Florida woman trying to sell her home, instead had it taken over by a man who she didn’t know and who hasn’t been paying any rent. The man Charlotte Brown describes as a squatter has been in the house more than a year. She hasn’t been able to get him out and the clock is ticking because she could lose the home to foreclosure.


Action 9 warns about storm scammers and shady contractors

As people in our community continue to deal with the aftermath of flooding and other storm damage, there could be scammers looking to cash in on this devastation. Even people who didn’t have their homes damaged could be targeted.


What to know about flood insurance and recovery after the storm

Recovery from the storms like we saw in central Florida over the weekend is never easy. When the rain came down Sunday evening, streets flooded, and homes filled with water.  It’s a disastrous situation even for those with flood insurance. Orlando insurance agent Tom Cotton with Hugh Cotton Insurance said, “You need to start by asking yourself the question, ‘What if?’”


Possible fake website used to scam people out of big money

A bizarre scam involving what could be a fake website is hurting customers and making a central Florida business look bad. At least two people lost more than $20,000 in this scam. It involves a slick-looking website that offers tractor equipment for sale from a company located in Brevard County. The problem is the owner of that company told Action 9 Consumer Investigator Jeff Deal the website isn’t his and he doesn’t even sell tractor equipment.


Florida revokes license for local car dealership

A local car dealership Action 9 has been reporting on for the past two years is shut down after the Florida Department of Highway Safety and Motor Vehicles revoked its dealership license.  The Benji Auto Sales locations in Orlando and south Florida are both now closed.


‘Feels like a cruel joke’: Woman threatened with collections over wheelchair

Victoria Sjostedt had serious injuries after getting struck by a car in August. “When the impact first happened, my leg kind of exploded,” Sjostedt told Action 9 Consumer Investigator Jeff Deal. But as she worked to recover, she found herself dealing with a billing nightmare for a wheelchair she claims she turned in months ago. She said, “I don’t know, it’s overwhelming.” When Sjostedt was released from the hospital, she was provided a wheelchair and billed around $50 a month to use it by a company called CareCentrix, but she said after returning it to Orlando Regional Medical Center in December, the bills kept coming.