Jeff Deal, WFTV.com

Jeff Deal, WFTV.com

Action 9 consumer investigative reporter

Action 9 consumer investigative reporter Jeff Deal joined the Channel 9 Eyewitness News team in 2006. After 17 years covering some of the biggest stories in central Florida for WFTV, Deal was promoted to Action 9 consumer investigator in 2023. He’s just the second investigator to head the Action 9 team since its creation in 1991. Even before he joined Action 9, Deal had a passion for helping consumers. One of his consumer investigations uncovered shocking business practices at a parking lot near Port Canaveral, where the owner was joyriding in customers’ cars while they were away on cruises. The business closed down and the story garnered worldwide attention, earning WFTV the prestigious Edward R. Murrow Award. Deal has also been honored with a National Headliner Award and other regional awards during his journalism career. His main priority is to help consumers protect their families and their wallets by shedding light on scams, rip-offs and questionable business practices. Deal and the Action 9 team have already helped consumers recover tens of thousands of dollars, and they continue to work to hold those responsible for the losses accountable. He enjoys life in Central Florida with his wife Beth and their son. As a graduate of Texas Christian University, Jeff is a fan of Horned Frog sports and is now excited to have UCF and TCU in the same conference. If you have a consumer complaint that you would like Deal and the Action 9 team to look into, you can email action9@wftv.com and jeff.deal@wftv.com.

Latest Headlines by Jeff Deal

Action 9 warns about storm scammers and shady contractors

As people in our community continue to deal with the aftermath of flooding and other storm damage, there could be scammers looking to cash in on this devastation. Even people who didn’t have their homes damaged could be targeted.


What to know about flood insurance and recovery after the storm

Recovery from the storms like we saw in central Florida over the weekend is never easy. When the rain came down Sunday evening, streets flooded, and homes filled with water.  It’s a disastrous situation even for those with flood insurance. Orlando insurance agent Tom Cotton with Hugh Cotton Insurance said, “You need to start by asking yourself the question, ‘What if?’”


Possible fake website used to scam people out of big money

A bizarre scam involving what could be a fake website is hurting customers and making a central Florida business look bad. At least two people lost more than $20,000 in this scam. It involves a slick-looking website that offers tractor equipment for sale from a company located in Brevard County. The problem is the owner of that company told Action 9 Consumer Investigator Jeff Deal the website isn’t his and he doesn’t even sell tractor equipment.


Florida revokes license for local car dealership

A local car dealership Action 9 has been reporting on for the past two years is shut down after the Florida Department of Highway Safety and Motor Vehicles revoked its dealership license.  The Benji Auto Sales locations in Orlando and south Florida are both now closed.


‘Feels like a cruel joke’: Woman threatened with collections over wheelchair

Victoria Sjostedt had serious injuries after getting struck by a car in August. “When the impact first happened, my leg kind of exploded,” Sjostedt told Action 9 Consumer Investigator Jeff Deal. But as she worked to recover, she found herself dealing with a billing nightmare for a wheelchair she claims she turned in months ago. She said, “I don’t know, it’s overwhelming.” When Sjostedt was released from the hospital, she was provided a wheelchair and billed around $50 a month to use it by a company called CareCentrix, but she said after returning it to Orlando Regional Medical Center in December, the bills kept coming.


Local family’s truck cloned and registered out of state

A truck that’s been in the Hempsted family nearly seven years was essentially taken from them, at least on paper. “So, it’s been a huge pain, but I don’t know how else to get around it,” Christine Hempsted told Action 9 Consumer Investigator Jeff Deal. It appears someone cloned the Orange County family’s vehicle and registered it in another state hundreds of miles away. Christine Hempsted said she couldn’t re-register the truck in Florida after someone else registered it in Massachusetts. Part of what makes it so bizarre is that that they’ve never had the truck out of their possession since they got it in 2018. Now, because someone registered it up north earlier this year, they were stuck with expired Florida tags.


Action 9: Timeshare exit nightmare. Local couple stuck with timeshare after spending thousands

A Volusia County couple has been trying to get rid of their timeshare since 2017. They got desperate and hired a timeshare cancellation company, but instead of getting help they got burned. “We wound up doing it. To this day I regret it,” Jeff Lamey told Action 9 Consumer Investigator Jeff Deal. Jeff Lamey and his wife Sandy spent nearly $11,000 with the timeshare exit company and are still stuck with the timeshare.